If the customer chooses not to proceed with the CCS after signing up, SP will collect 35 per cent of the installation charge from the customer if the request is made before the installation of the FCUs, piping and cabling. This is because cost and resources would have been incurred to secure supply and contracts for CCS installation.

When the flat is ready, SP will install the FCUs, piping and cabling within the flat. If the cancellation request is made after these works are completed, customers will have to pay the full installation charge. This is to cover the cost of the CCS equipment and installation.

Nonetheless, taking into account feedback from this early batch of customers and the initial issues encountered, as a further gesture of goodwill, SP will reduce the payment to be collected by 50 per cent in the event of cancellation.

Table 1 below presents an illustration of the estimated amounts which customers will have to pay based on the number of FCUs installed at the prevailing prices (Exact amount will be based on your Installation Agreement):