MyTengah&nbsp;Care+ is a new&nbsp;programme&nbsp;for CCS subscribers in Tengah, offering 3 years of warranty&nbsp;for workmanship-related issues on the CCS piping,&nbsp;trunking&nbsp;and insulation&nbsp;and 3 years of FCU servicing by SP (twice a year), plus regular FCU health checks, scheduled together with servicing&mdash;all at no additional cost to you.&nbsp;

what-is-mytengah-care+-programme

What is MyTengah Care+ Programme?

Click here&nbsp;&ndash;&nbsp;<a href="https://forms.office.com/Pages/ResponsePage.aspx?id=_hpUhehHo0O_o8-v4F5r1N-oWAbaRXBOpm1UlrPq6-ZUQU5OOVYyMExUU1BONkQ3SEs0UjBGSE9WMS4u">Sign Up for MyTengah Care+</a>.&nbsp;Upon verification, you will receive a confirmation email.&nbsp;

how-do-I-sign-up

How do I sign up? 

The 3-year warranty&nbsp;starts&nbsp;from&nbsp;your&nbsp;HDB&nbsp;Key Collection Date.&nbsp;Do note that you&nbsp;will enjoy this benefit&nbsp;only if you sign up for&nbsp;MyTengah Care+&nbsp;Programme.

when-does-the-3-year-warranty-start

When does the 3-Year Warranty start?

It covers workmanship defects in the installation of piping,&nbsp;trunking&nbsp;and insulation of your CCS.&nbsp;&nbsp;

what-is-included-in-the-3-year-warranty-of-piping-trunking-and-insulation

What is included in the 3-year warranty of piping, trunking and insulation?  

Fan coil unit (FCU) servicing&nbsp;entitlement&nbsp;starts from&nbsp;1&nbsp;December&nbsp;2025 or&nbsp;your&nbsp;HDB&nbsp;Key Collection Date, whichever is later, and lasts for three years.

when-does-the-3-year-ccs-fcu-servicing-start?

When does the 3-year CCS FCU servicing start? 

Our CCS technicians will clean the FCU filters, drainpipes, and fan blowers, and check the CCS piping and&nbsp;trunking&nbsp;to help&nbsp;maintain&nbsp;your system in&nbsp;optimal&nbsp;condition.&nbsp;

what-is-included-in-the-ccs-fcu-servicing-and-health-checks

What is included in the CCS FCU servicing and health checks?  

Upon receipt of the&nbsp;MyTengah&nbsp;Care+&nbsp;welcome&nbsp;letter,&nbsp;you may&nbsp;proceed&nbsp;to book your next servicing appointment via our hotline&nbsp;1800 2255 111&nbsp;or email&nbsp;<a href="mailto:tengahsupport@spgroup.com.sg" rel="noreferrer noopener" target="_blank">tengahsupport@spgroup.com.sg</a>.&nbsp;&nbsp;

how-do-I-book-servicing-appointments-after-signing-up

How do I book servicing appointments after signing up? 

Your pre-booked sessions will continue as scheduled. However,&nbsp;to enjoy the complimentary CCS FCU servicing sessions&nbsp;(two times per 12-month period) under MyTengah Care+,&nbsp;do sign up&nbsp;<a href="https://forms.office.com/Pages/DesignPageV2.aspx?prevorigin=shell&amp;origin=NeoPortalPage&amp;subpage=design&amp;id=_hpUhehHo0O_o8-v4F5r1N-oWAbaRXBOpm1UlrPq6-ZUQU5OOVYyMExUU1BONkQ3SEs0UjBGSE9WMS4u&amp;analysis=false" rel="noreferrer noopener" target="_blank">here</a>.&nbsp;

what-if-I-have-pre-booked-fcu-servicing-sessions-that-take-place-after-1-december-2025-under-an-existing-ccs-servicing-package-with-sp-group

What if I have pre-booked FCU servicing sessions that take place after 1 December 2025 under an existing CCS servicing package with SP Group?

Yes, you may&nbsp;purchase&nbsp;additional&nbsp;servicing sessions for all your FCUs at $15*/FCU/session. Go to&nbsp;SP app --&gt; More--&gt;MyTengah--&gt;Purchase servicing package&nbsp;

*&nbsp;Please note that&nbsp;rate&nbsp;shown&nbsp;is&nbsp;subject to change,&nbsp;and&nbsp;do not include&nbsp;prevailing GST rate.&nbsp;

i-require-more-frequent-fcu-servicing-on-top-of-the-2-servicing-sessions-per-12-month-period-over-servicing-term-of-3-years-can-i-buy-additional-sessions

I require more frequent FCU servicing on top of the 2 servicing sessions per 12-month period, over servicing term of 3 years. Can I buy additional sessions? 

Yes. We&nbsp;will issue a refund&nbsp;of&nbsp;the&nbsp;amount equivalent to the&nbsp;number of&nbsp;unutilised&nbsp;and unexpired&nbsp;sessions&nbsp;under your existing package.&nbsp;Do note that&nbsp;we will&nbsp;process the refund&nbsp;only&nbsp;upon your successful sign-up&nbsp;for&nbsp;the&nbsp;MyTengah&nbsp;Care+&nbsp;Programme.&nbsp;

If your&nbsp;previous&nbsp;package has been fully&nbsp;utilized&nbsp;or has expired, no refund will be&nbsp;issued.&nbsp;You&nbsp;remain&nbsp;eligible to sign up for&nbsp;MyTengah Care+&nbsp;Programme&nbsp;and enjoy its benefits.&nbsp;

will-I-be-refunded-if-I-have-an-existing-servicing-package-with-sp-group? 

Will I be refunded if I have an existing servicing package with SP Group? 

If you qualify for a refund, you will receive an email confirmation after successfully signing up for the MyTengah Care+ Programme.&nbsp;Your refund will be issued&nbsp;via&nbsp;PayNow&nbsp;to your designated account, within&nbsp;30&nbsp;days from the date&nbsp;stated&nbsp;in the confirmation&nbsp;email.&nbsp;

how-and-when-will-I-receive-my-refund-for-the-unutilised-servicing

How and when will I receive my refund for the unutilised servicing? 

No,&nbsp;the&nbsp;refund applies&nbsp;only&nbsp;to&nbsp;unutilised&nbsp;servicing sessions&nbsp;within the Servicing Term of your current CCS servicing package with SP Group.&nbsp;Your FCU extended warranty&nbsp;remains&nbsp;valid until its expiry date under the Extended Warranty &amp; Servicing Bundle.&nbsp;

i-purchased-extended-warranty-&-servicing-bundle-does-the-refund-apply-to-extended-warranty-too

I purchased Extended Warranty & Servicing Bundle. Does the refund apply to Extended Warranty too? 

No,&nbsp;unutilised&nbsp;servicing sessions in a&nbsp;12-month&nbsp;period cannot be carried forward to the next 12-month period in the Servicing Term.&nbsp;&nbsp;

can-i-carry-forward-unused-servicing-in-the-mytengah-care+-programme-to-the-following-year

Can I carry forward unused servicing in the MyTengah Care+ Programme to the following year?  

Yes! Sign up before&nbsp;31 January&nbsp;2026 to enjoy these benefits.&nbsp;

is-this-a-limited-time-offer

Is this a limited-time offer? 

Chilled water usage for CCS is calculated separately from other utilities-related charges like electricity, water, or gas. As such, a separate line item appears on your bill specifically for CCS usage. There is no overlap between your CCS usage and your other utilities-related charges.

why-is-there-a-chilled-water-usage-charge-on-my-utilities-bill

Why is there a chilled water usage charge on my utilities bill?

The CCS &ldquo;Usage Charge Rate&rdquo; is the prevailing dollar per kilowatt-hours refrigeration (kWrh) of Supply or $/kWrh rate. It reflects the following:

<ul>
	<li>Capital costs for the chiller plant and network pipes, operations and maintenance, projected cooling energy consumption,</li>
	<li>Prevailing residential electricity energy charge in S$ per kWh (excluding GST) as published quarterly on <a href="https://www.spgroup.com.sg" target="_blank">www.spgroup.com.sg</a>,</li>
	<li>Prevailing domestic potable water prices, water borne fees, water consumption taxes as published on the PUB website, and</li>
	<li>Consumer Price Index (CPI) published by the Department of Statistics, Singapore.</li>
</ul>

&nbsp;

how-does-sp-group-calculate-the-usage-rate-charges-for-chilled-water

How does SP Group calculate the usage rate charges for chilled water? 

Your monthly chilled water bill is primarily based on the amount of chilled water your household uses, multiplied by the prevailing chilled water Usage Charge Rate.&nbsp;

This usage is measured in kilowatt-hours refrigeration (kWrh), which reflects the cooling energy consumed.&nbsp;

The bill is calculated using the formula:&nbsp;

Monthly Usage Charge = Metered chilled water usage (in kWrh) &times; Current Usage Charge Rate ($/kWrh)&nbsp;

The current CCS Usage Charge Rate is published at <a href="https://mytengah.sg/centralised-cooling/chilled-water-usage-rate" target="_blank">https://mytengah.sg/centralised-cooling/chilled-water-usage-rate</a>.

how-is-my-chilled-water-bill-calculated

How is my chilled water bill calculated? 

The CCS chilled water usage rate is reviewed and adjusted quarterly, and the current rate is published at <a href="https://mytengah.sg/centralised-cooling/chilled-water-usage-rate" target="_blank">https://mytengah.sg/centralised-cooling/chilled-water-usage-rate</a>.

what-is-the-current-chilled-water-usage-charge

What is the current chilled water usage charge? 

Meaningful cost comparisons are done on a like-for-like basis, as the CCS system and operations, which use chilled water cooled by centralised chillers outside homes, differ from conventional air-conditioning systems.

&nbsp;

Savings are projected in terms of CCS life cycle cost savings. CCS life cycle costs are calculated based on costs for hardware, equipment replacement and maintenance, and monthly CCS usage, over a 7-year period. The projected CCS life cycle cost savings are computed in comparison with a conventional split unit air-conditioning system.

&nbsp;

At the current monthly CCS usage rate of 10 cents/kWrh, customers will be able to enjoy life cycle savings of up to 30 per cent compared to a conventional split unit air-conditioning system, over a 7-year period.

what-is-the-ccs-life-cycle-cost-savings

What is the CCS life cycle cost savings?

Your CCS consumption is tracked by a separate CCS chilled water meter that records the amount of chilled water that your FCU uses for air-conditioning. Like smart electricity and water meters, CCS meters are remotely transmitted and digitally recorded.

how-does-sp-group-track-and-monitor-my-ccs-consumption

How does SP Group track and monitor my CCS consumption?

You can monitor the CCS consumption through the SP App.

how-can-i-track-my-ccs-consumption-myself-to-know-how-much-i-am-using

How can I track my CCS consumption myself to know how much I am using?

Customers who require assistance can email us at <a href="mailto:tengahsupport@spgroup.com.sg" style="color:#0563c1; text-decoration:underline">tengahsupport@spgroup.com.sg</a> or call us at 1800 2255 111.

how-do-i-contact-sp-for-assistance

How do I contact SP for assistance?

To achieve optimal performance with the CCS system - balancing comfort and energy efficiency, it is recommended to set your Fan Coil Unit (FCU) temperature to 24&deg;C. This setting helps maintain a comfortable indoor climate while ensuring efficient use of chilled water and energy.&nbsp;

what-is-the-ideal-FCU-temperature-setting-to-achieve-optimal-performance-for-CCS

What is the ideal FCU temperature setting to achieve optimal performance for CCS?

Some common causes include a misaligned or clogged drainpipe, or dirty air filter. Do ensure that your FCUs are serviced regularly.&nbsp;&nbsp;

why-is-there-water-dripping-from-my-FCU

Why is there water dripping from my FCU?

You may need to check if the valves in the CCS riser outside your unit and/or isolator inside your unit are turned on. You may also want to check the FCU setting on the remote control. You may refer to the CCS Turn-on Checklist provided in the CCS Welcome Kit for details.&nbsp;&nbsp;

In addition, dirty filters and irregular servicing of FCUs can significantly reduce their efficiency.

my-fcu-is-not-cold-what-should-i-do

My FCU is not cold, what should I do?

Please drop us an email at <a href="mailto:tengahsupport@spgroup.com.sg">tengahsupport@spgroup.com.sg</a> and we will follow up with you accordingly. We will endeavour to invoice you if there are any amounts payable within 2 weeks.

how-do-i-notify-sp-if-i-no-longer-want-to-proceed-with-the-ccs-and-how-long-will-it-take-to-process-my-request

How do I notify SP if I no longer want to proceed with the CCS and how long will it take to process my request? 

If SP receives the cancellation request after the 30-day cooling off period, the cancellation charge the customer is required to pay will be based on when SP receives the request for cancellation &ndash; before or after the installation of FCUs, piping and cabling.

i-have-submitted-my-cancellation-request-under-the-installation-agreement-before-the-start-of-the-installation-process-but-have-not-received-confirmation-of-it.-am-i-required-to-pay-the-full-cancellation-charge-contract

I have submitted my cancellation request under the Installation Agreement before the start of the installation process but have not received confirmation of it. Am I required to pay the full cancellation charge? 

For customers who may not be able to proceed with the Installation Agreement because of financial constraints, and may need some level of financial assistance, we will offer to work with them on an instalment plan. Please contact us to discuss a suitable arrangement.

can-i-get-any-financial-assistance-for-the-repayment-of-cancellation-charge

Can I get any financial assistance for the repayment of Cancellation Charge? 

To report any defects, please scan the CCS QR code that is located in your kitchen. You may also refer to the Welcome Kit booklet provided to you when you collect your remote controls upon payment completion.&nbsp;

how-can-i-report-any-defects

How can I report any defects?

Customers should report any defects within 14 calendar days after key collection. To minimise inconvenience for CCS customers, we aim to resolve all issues reported by customers within 10 business days from the day of the initial inspection.

how-long-does-it-take-to-attend-to-defect

How long does it take to attend to defects?

The standard warranty of 12 months will start upon key collection, as the FCUs and remote controls will be handed over to the customer, who will be able to have full access to the CCS indoor units. During the warranty period, the CCS will be covered against any manufacturing defects, rectification or repair works. 
&nbsp;

SP offers 2- and 4-year extended warranty packages that cover FCU-related defects. Please refer to your extended warranty agreement for full details. 
&nbsp;

In addition, customers who have collected or will be collecting keys on or before 31 December 2024 will enjoy an additional 6-month warranty covering CCS piping and trunking within their flat. This additional warranty begins at the end of the 12-month standard warranty period and runs concurrently with any extended warranty package purchased by the customer.

is-there-any-warranty-for-ccs-if-there-is,-then-what-would-the-warranty-cover-and-how-long-would-the-warranty-period-be

Is there any warranty for CCS? If there is, then what would the warranty cover and how long would the warranty period be? 

The standard warranty will start from the date of HDB&#39;s key collection date that is announced for your block.

when-will-the-start-of-the-standard-warranty-be-determined

When will the start of the standard warranty be determined?

The Extended Warranty option is only available for purchase within 90 days of the official key collection date released by HDB.

why-am-I-unable-to-see-the-option-of-extended-warranty-in-the-SP-app-only-the-servicing-plan-is-available

Why am I unable to see the option of Extended Warranty in the SP app? Only the servicing plan is available. 

The additional warranty will cover defects in the chilled water piping and trunking within each flat.

what-does-the-additional-warranty-for-ccs-piping-and-trunking-cover

What does the additional warranty for CCS piping and trunking cover?

This additional warranty is offered to all CCS subscribers who have collected and are collecting the keys to their flats by 31 December 2024. These customers will receive an additional 6-month warranty on defects relating to chilled water piping and trunking within their flats.

who-is-eligible-for-this-additional-warranty-on-ccs-piping-and-trunking

Who is eligible for this additional warranty on CCS piping and trunking?

This additional warranty on chilled water piping and trunking is offered free of charge by SP Group. It offers an added reassurance and peace of mind to all customers on the integrity and reliability of the CCS.

do-i-have-to-pay-for-this-additional-warranty-on-ccs-piping-and-trunking

Do I have to pay for this additional warranty on CCS piping and trunking?

This additional warranty specifically covers defects in the chilled water piping and trunking within each flat. The optional extended warranty that some customers purchased covers FCU-related defects. For customers who purchased the extended warranty on their FCUs earlier, the coverage starts once the 12-month standard warranty ends. It will run concurrently with this additional warranty on the CCS piping and trunking within their flats.

with-this-additional-warranty-on-ccs-piping-and-trunking-what-happens-if-i-purchase-the-extended-warranty

With this additional warranty on CCS piping and trunking, what happens if I purchase the extended warranty?

For residents who are collecting the keys to their flats in 2025, you will receive a full 12-month standard warranty for your CCS from the date that you collect your keys.

i-am-getting-my-flat-in-2025-will-i-be-covered-by-the-additional-warranty-programme-on-ccs-piping-and-trunking-if-yes--how-long-will-the-additional-warranty-period-be?

I am getting my flat in 2025, will I be covered by the additional warranty programme on CCS piping and trunking? If yes, how long will the additional warranty period be?

Yes, you may purchase servicing plans via the SP app.&nbsp;Alternatively, you may call the Tengah hotline at 1800-2255-111 for assistance.&nbsp;

i-am-a-ccs-subscriber-but-I-do-not-have-any-fan-coil-unit-servicing-plan-with-sp-group-can-I-still-engage-sp-group-to-do-servicing-for-my-fan-coil-units

I am a CCS subscriber, but I do not have any fan coil unit servicing plan with SP Group, can I still engage SP Group to do servicing for my fan coil units? 

You may purchase Servicing plans conveniently via the SP app.&nbsp;Alternatively, you may call the Tengah hotline at 1800-2255-111 for assistance.&nbsp;

what-are-the-fan-coil-unit-servicing-plans-and-where-can-I-purchase-it

What are the fan coil unit servicing plans and where can I purchase it? 

If you have previously purchased a servicing package through SP Home Cooling, you may call the Tengah hotline at 1800-2255-111 to book your next servicing appointment.&nbsp;&nbsp;

If you wish to purchase a servicing plan, you may do so via the SP app with the below steps:.&nbsp;

<ul>
	<li>
	Go to More and tap on MyTengah icon
	</li>
	<li>
	Tap Proceed if you are a registered CCS customer
	</li>
	<li>
	Select the option Buy Extended Warranty &amp; Servicing
	</li>
	<li>
	Enter your premises details and choose your preferred servicing options
	</li>
	<li>
	Read and acknowledge the Terms &amp; Conditions
	</li>
	<li>
	Proceed to in-app payment via PayNow QR code
	</li>
</ul>

how-can-I-book-servicing-appointment-for-my-ccs-fan-coil-units

How can I book servicing appointment for my CCS fan coil units?

We understand that unforeseen circumstances may arise, hence the need to reschedule appointments. However, to ensure the best possible service and minimize disruptions, we kindly request that you adhere to your scheduled appointment time whenever possible. You may call the Tengah hotline at 1800-2255-111 to request for a change of your servicing appointment and we will do our best to accommodate to your request.&nbsp;

how-do-I-change-my-servicing-appointment-booking?

How do I change my servicing appointment booking? 

We understand that circumstances can arise that may prevent you from utilizing your servicing credits before expiration. Unfortunately, servicing credits must be used within their validity period, and extensions are not typically granted unless otherwise specified. We encourage all our customers to check their expiration date and servicing balance regularly to help in advance planning.

To check your servicing balance and expiration dates, please call the Tengah hotline at 1800-2255-111 for assistance.&nbsp;&nbsp;&nbsp;

my-servicing-package-has-expired-and-I-have-unutilised-servicing-credits-Is-it-possible-to-extend-the-validity-of-these-credits

My servicing package has expired, and I have unutilised servicing credits. Is it possible to extend the validity of these credits? 

Fan coil unit servicing covers the following:&nbsp;

<ul>
	<li>
	Cleaning and inspection of Fan coil unit panel&nbsp;
	</li>
</ul>

<ul>
	<li>
	Cleaning and inspection of air filters&nbsp;
	</li>
</ul>

<ul>
	<li>
	Cleaning of fan blower&nbsp;
	</li>
</ul>

<ul>
	<li>
	Check for water spot marks&nbsp;
	</li>
</ul>

<ul>
	<li>
	Vacuum drain pipe and drainage outlet&nbsp;
	</li>
</ul>

<ul>
	<li>
	Ensure Wi-Fi connectivity readiness&nbsp;&nbsp;
	</li>
</ul>

what-does-the-fan-coil-unit-servicing-cover

What does the fan coil unit servicing cover?

Extended warranty covers these Fan coil unit parts:&nbsp;

<ul>
	<li>
	Fan Motor&nbsp;
	</li>
</ul>

<ul>
	<li>
	Fan Rotor&nbsp;
	</li>
</ul>

<ul>
	<li>
	Printed Circuit Board&nbsp;
	</li>
</ul>

<ul>
	<li>
	Thermistors&nbsp;
	</li>
</ul>

what-does-the-extended-warranty-plan-cover

What does the Extended Warranty Plan cover?

While simple filter cleaning is recommended from time to time, it is advisable to service your fan coil units at least twice a year. Heavy usage may require more frequent servicing to maintain optimal performance and efficiency of your fan coil units.&nbsp;

how-often-do-I-need-to-carry-out-servicing-for-my-fan-coil-units

How often do I need to carry out servicing for my fan coil units?

Regular servicing of your fan coil unit will help to maintain optimal performance and efficiency of your CCS fan coil unit. The benefits include:&nbsp;

<ul>
	<li>
	Cleaner and cooler airflow&nbsp;
	</li>
</ul>

<ul>
	<li>
	Energy and cost savings&nbsp;
	</li>
</ul>

<ul>
	<li>
	Increase FCU lifespan&nbsp;
	</li>
</ul>

<ul>
	<li>
	Prevention of condensation issues&nbsp;
	</li>
</ul>

<ul>
	<li>
	Diagnose irregularities&nbsp;
	</li>
</ul>

what-are-the-benefits-of-servicing-my-fan-coil-unit-regularly

What are the benefits of servicing my fan coil unit regularly?

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mytengahsg

The CCS Usage Charge Rate is reviewed and adjusted quarterly, and the current rate is published at <a href="https://www.mytengah.sg/centralised-cooling/chilled-water-usage-rate" style="color:#0563c1; text-decoration:underline">https://mytengah.sg/centralised-cooling/chilled-water-usage-rate</a>.

We completed a review of the CCS Usage Charge Rate. Effective 1 January 2024, the revised rate will be 13.2 cents/kWrh (before GST).

Although a Usage Charge Rate of 20.38 cents/kWrh was previously published on the website, Tengah customers have not been billed at this rate, as SP is performing an added CCS quality assurance service check on all flats for customers who collect their keys on or before 31 December 2023. Meanwhile, as a gesture of goodwill, SP will waive the CCS Usage Charge for all customers until 31 December 2023.

FREQUENTLY ASKED QUESTIONS