FREQUENTLY ASKED QUESTIONS

What will happen on the day of key collection?

Once you have completed your key collection at HDB Hub, proceed to SP Customer Service Centre at Level 9 to:

  • Open SP Utilities account online via the SP app
  • Make payment for your CCS FCU by scanning the Paynow QR code via SP app
  • Receive a briefing on the CCS Chilled Water Supply Agreement
  • Make appointment for your CCS FCU handover 

Your SP Utilities supply must be activated prior to the CCS handover session.

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