FREQUENTLY ASKED QUESTIONS
Warranty & Servicing
[17 Articles]
- When does my standard warranty start?
- What happens if I move into my house only 6 months after key collection? Can my standard warranty start only after I move in?
- What is covered in the extended warranty?
- What is NOT covered under the extended warranty?
- Do I have to purchase a servicing package?
- How do I purchase a servicing package?
- What will the servicing work include?
- How often should I service my FCUs?
- Can I use third party contractor for my FCU servicing within warranty period?
- Does that mean that I can engage a 3rd party contractor after my warranty expires?
- Can my tenant use the SP app to activate servicing and maintenance for my CCS?
- How do I reschedule / cancel my servicing appointment?
- I can't reschedule or cancel my servicing appointment via the SP app.
- What happens if I miss my servicing appointment?
- What happens if no one is home during my servicing appointment?
- Can I carry forward unused servicing balances to the following year?
- My servicing package has expired, and I have unutilised servicing credits. Is it possible to extend the validity of these credits?
