FREQUENTLY ASKED QUESTIONS
MyTengah Care+ Programme
[14 Articles]
- What is MyTengah Care+ Programme?
- How do I sign up?
- When does the 3-Year Warranty start?
- What is included in the 3-year warranty of piping, trunking and insulation?
- When does the 3-year CCS FCU servicing start?
- What is included in the CCS FCU servicing and health checks?
- How do I book servicing appointments after signing up?
- What if I have pre-booked FCU servicing sessions that take place after 1 December 2025 under an existing CCS servicing package with SP Group?
- I require more frequent FCU servicing on top of the 2 servicing sessions per 12-month period, over servicing term of 3 years. Can I buy additional sessions?
- Will I be refunded if I have an existing servicing package with SP Group?
- How and when will I receive my refund for the unutilised servicing?
- I purchased Extended Warranty & Servicing Bundle. Does the refund apply to Extended Warranty too?
- Can I carry forward unused servicing in the MyTengah Care+ Programme to the following year?
- Is this a limited-time offer?
